Privacy Policy

Gardeniaonline App with E-commerce industry, owner of Gardeniaonline App Application, respects your privacy, and seeks to comply with applicable legal requirements in respect of data collection, processing and transfer. By using Gardeniaonline App Application or the Services offered through Gardeniaonline App Application (and thus accepting the Terms of Use), you expressly consent to ‘Gardeniaonline App’ using your Information, as outlined in this Privacy Policy. Your use of the Application is subject to your acceptance of the Terms of Use of Gardeniaonline App Application and this Privacy Policy. If you do not accept the Terms and this Privacy Policy, then you must discontinue your use of Gardeniaonline App Application.

We are committed to safeguarding the privacy of Registered Users and visitors who use or visit Gardeniaonline App Application. The purpose of this Privacy Policy is to detail the manner in which we use your information, including your personal information that we may obtain about you, during your use of Gardeniaonline App Application.

Information about our customers is an important part of our business, and we are not in the business of selling that to others. We share the information collected by us, only as described below and with the Group companies/subsidiaries/affiliates of Gardeniaonline App., that either are subject to this Privacy Policy or follow practices at least as protective as those described in this Privacy Policy.

Personal Contact information & Use of Your Information

We may collect the following information:

1. In the course of your use of Gardeniaonline App Application, you provide us with certain information, as mentioned below (collectively referred to as the “Personal Information”), which we may collect, store and use for providing the Services and performing our contractual obligations, other than allowing us to better understand the Application users and improve the layout and functionality of Gardeniaonline App Application;

• Information relating to any transactions carried out between you and us on or in relation to Gardeniaonline App Application, including
• information relating to any purchases you make of our Products or Services.
• Information that you provide to us for registering with us as a Registered User (including your Account details).
• Information that you provide to us for subscribing to Gardeniaonline App Application Services, e-mail notifications, and/or newsletters.
• Any other information that you choose to send to us; and feedback including Product/Service reviews.

2. We may use the Personal Information that you provide or that is obtained by us:

• To register you with Gardeniaonline App Application and to administer and provide our Services, as mentioned on Gardeniaonline App Application.
• To fulfill our agreement of providing Services to you, including those relating to your purchase of Products and their processing and obtaining payment;
• To analyze and profile your shopping preferences (market, customer and product analysis etc.) to enable us to review, develop and improve the Products and Services we offer and to enable us to provide you and other customers with relevant information through our marketing programs. We may use your Personal Information to make decisions about your using computerized technology, for example automatically selecting Products and Services which we think will interest you from the information we have. We may keep you informed of such Products and Services including special offers, discounts, offers, competitions and so on (including products and services of other companies and organizations) by e-mail, telephone (including automated calls),SMS text messages and other electronic messages such as picture messaging, post, fax or otherwise.
• When you provide us with your information, you will be given the option to mention if you do not wish to receive information of such products and services from either us or carefully chosen third parties; and to administer any prize draws or competitions you may wish to enter.

3. We may supplement the Personal Information that you provide to us with information that we receive from third parties (e.g., credit reference agencies).

• Fraud Prevention

  1. In order to protect our customers and us from fraud and theft, we may share all or any of the Personal Information that we obtain (for confirming identity and other information in our customer records, including how you conduct your Account etc.), with other Group companies/subsidiaries/affiliates of Gardeniaonline App., other third parties, companies, retailers and to financial and other organizations (including law enforcement agencies) involved in fraud prevention and detection, to use in the same way.

• Telephone Calls

  1. All Telephone calls (incoming/outgoing) may be recorded to verify content and may be used together with your records for regulatory compliance, quality control, and staff training, preventing, or detecting criminal activity and for complaint resolution. Do We Disclose Your Personal Information?
  • 1. While we will make every effort to safeguard and keep confidential the information provided to us, we might share your Personal Information with other Group companies/subsidiaries/affiliates of Gardeniaonline App . and other third parties, companies, retailers and organizations whose services or Products we provide to you through Gardeniaonline App Application, for the following reasons:
  • To other companies and organizations to administer any prize draws or competitions.
  • To our agents, staff and approved third parties to provide services for us.
  • To anyone to whom we assign or transfer our rights and duties under our agreement with you.
  • If we have a duty to do so or if the law compels us to do so either in connection with any legal proceedings or prospective legal proceedings; or in order to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention and reducing credit risk).
  2. In carrying out the activities specified in this section, we may transfer Personal Information to reputable organizations or companies outside Lebanon. We take steps to ensure that your information will be accorded the same level of protection as that required of us under applicable Lebanon law. By agreeing to the Terms and this Privacy Policy, you expressly agree to such sharing of Personal Information. 3. If Gardeniaonline App Co. is sold to a third party or Gardeniaonline App. otherwise becomes subject of a merger, consolidation or acquisition, it would become necessary for us to transfer your Personal Information to a third party, and in such case Gardeniaonline App. would require that the third party handles your Personal Information with no less care than taken by us.

• Third parties

  This Privacy Policy does not address, and we are not responsible for, the privacy, information or other practices of any third parties, including without limitation any of our affiliates and any third party operating any site to which this site contains a link. The inclusion of a link on the site does not imply endorsement of the linked site by us or by our affiliates.

• Information about Services We Offer

  It is very important to us that we provide you with the highest level of service. In order to help us do this, from time to time we may send you details of products, services, discounts, promotions and campaigns, which we think, may be of interest to you. We may send you marketing communications with your consent. If at any time you do not wish to receive these details and wish to unsubscribe from marketing communications, contact us via e-mail or log onto your account to change your relevant settings from my account link on the user main page.

• Cookies

  1. New technologies are emerging on the Internet that help us deliver customized visitor experience. Gardeniaonline App. may use such new technologies, including cookies or other technologies, to remember your information when you use Gardeniaonline App Application. We may use such technologies for tracking activity on Gardeniaonline App Application, preparing reports, assessing trends, and otherwise monitoring the way in which Gardeniaonline App Application is being used. By accepting the Terms of use of Gardeniaonline App Application and this Privacy Policy, you confirm your consent to Gardeniaonline App. use of cookies, and other such technologies, for these purposes. If you do not wish to receive cookies, you may configure your Internet browser to erase all cookies from your computer’s hard drive, block all cookies or to receive a warning before a cookie is stored.

• Security

  1. We take all steps reasonably necessary to protect against unauthorized access, use, alteration, disclosure, or destruction of Personal Information. Any information that we collect and store that is personally identifiable is protected using appropriate means, and Gardeniaonline App. is not responsible for any unauthorized access or use by third parties, unless such access is enabled because of our gross negligence or willful misconduct.
  2. Protecting your Personal Information is very important to us. Therefore, we take the following precautions, among others, to better protect the Personal Information;
  • We store all the Personal Information you provide to us on our secure (password- and firewall- protected) servers. All electronic transactions you make to or receive from us will be encrypted using technology.
  • It is important for you to protect against unauthorized access to your Account and password and to your computer. You must ensure that you log out/ sign-off from your Account, when you are exiting Gardeniaonline App Application

• Product reviews

  1. It is possible that two weeks after receiving your Product, we may send you an e-mail inviting you to review and rate the Products that you have purchased. In addition, sometimes we may also ask you if you would like to answer questions related to your Product, as submitted by other customers.
  
  • Your review may be shared on other Gardeniaonline App. Group company/subsidiary/affiliate Applications.
  • Once submitted, it usually takes upto 72 hours for your review, question or answer to appear on Gardeniaonline App Application provided it is in line with our publishing guidelines.
  • Your review can be submitted anonymously or if you prefer, you can leave a ratings only review.
  • It is not possible for you to edit/remove your review after submission.
  • If you require any further information on this service or wish to have your review removed, you can contact Customer Services.

• Remarketing

  1. The Application enables the use of cookies to collect visitor data and at appropriate times, will engage in Google AdWords remarketing activities to provide relevant content and better online shopping service. This remarketing may include, but not limited to, display of our advertising or 3rd party creative on Google network and carefully selected Applications and online browsers. We are fully committed to your privacy and your right to opt out of such advertising. You may do that my adjusting your remarketing preferences here.

• Privacy Policy amendment

  Gardeniaonline App may change this Privacy Policy at any time by publishing the new version on the website.

• General

  You have the option to receive a copy of the Personal Information that we retain about you. Provision of such information will be subject to:
  Receipt of a written request from you;
  • The supply of appropriate evidence of your identity (for this purpose, we will usually accept a certified photocopy of your passport or civil identification card plus an original of a utility bill showing your current address).
  • We may withhold such Personal Information to the extent permitted by law.
  • You may instruct us not to process your Personal Information for marketing purposes by e-mail at any time. If you are concerned that any of the Personal Information that we hold is inaccurate, you may Contact Us.
  • Our Application may contain links to other Applications Gardeniaonline App. is not responsible for the privacy practices of Applications not operated by Gardeniaonline App.. We encourage users to read the privacy statements of each and every Application that collects Personal Information.
  • You may receive emails from Gardeniaonline App. Electronics based on your subscription request. If you wish at any time to unsubscribe, you may click the “Unsubscribe” link at the bottom of any email communication.
  • Any changes to our Privacy Policy will be posted on Gardeniaonline App Application and with respect to any Personal Information and other information we collect in the future, will become effective as of the date of posting (see date posted above). It is your responsibility to review the Privacy Policy from time to time to make sure you are aware of any changes. We may also notify you of changes to our Privacy Policy by e-mail.
  • All comments, queries and requests relating to our use of your information are welcomed and should be addressed to Talabat Services Company W.L.L.